Privacy Policy

1. Who We Are
   Cancelabooking.com is a third-party support platform dedicated to assisting customers in managing travel-related issues, especially involving cancellations, changes, or refunds for flight, hotel, or car rental bookings. We are not affiliated with any travel provider. Instead,
   we offer services to help users resolve issues when traditional customer support fails.
2. What Information We Collect
   We may collect both personal and technical information when you interact with our website
   or services. This includes:

Personal Information:

• Full name, email address, phone number.
• Travel booking references (PNR, ticket numbers).
• Booking portal or travel provider used.
• Identification documents (only when necessary).

Technical Information:

• IP address, browser and OS details.
• Access times and pages visited.

3. How We Use Your Information
   Your data is used strictly to provide you with our services, including:
   • Reviewing your travel case and assisting with escalation.
   • Communicating with you about the case status.
   • Contacting your booking provider with your consent.
   • Improving our website’s functionality and support services.
   • Complying with legal obligations.
4. Sharing Your Information
   We do not sell or rent your personal data. We may share it under these limited scenarios:
   • With your consent, when contacting travel providers.
   • With third-party vendors who assist in processing payments or communications.
   • If required by law, legal processes, or to prevent fraud or harm.
5. Data Storage and Security
   We employ security practices including data encryption (SSL), access controls, and secure hosting environments to protect your information. Despite these measures, no method of data transmission or storage is completely secure.
6. Data Retention
   We retain data only as long as necessary for service provision, legal obligations, or dispute resolution. You may request data deletion at any time, subject to legal constraints.
7. Your Rights
   You may exercise rights under GDPR or other laws including:
   • Accessing the personal data we hold.
   • Requesting corrections.
   • Requesting deletion (Right to be Forgotten).
   • Withdrawing consent.
   • Objecting to processing.

Contact us at privacy@cancelabooking.com to exercise these rights.

8. Cookies and Tracking
   We use cookies to analyze site traffic and enhance user experience. You can disable cookies in your browser settings. Blocking cookies may affect functionality.
9. Third-Party Links
   Our website may include links to external travel providers or third-party resources. We do not control their content or policies. Use these links at your own discretion.
10. Managing Your Information
    To access, update, or delete your data, please email privacy@cancelabooking.com. We will verify identity before processing sensitive requests.
11. Children’s Privacy
    Our services are intended for users aged 18 and above. We do not knowingly collect information from children. If you believe a minor has submitted data, contact us for immediate deletion.
12. International Transfers
    Your data may be stored and processed in countries with different privacy laws. By using our service, you consent to such transfers in accordance with this policy.
13. Changes to This Privacy Policy
    We reserve the right to modify this policy. Changes will be posted on this page. Continued use of the site signifies acceptance.
14. Contact Us
    If you have questions or concerns regarding this Privacy Policy, contact us at:
    Email: privacy@cancelabooking.com
    Website: www.cancelabooking.com
    Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST